1. Introduction

This Deliveries and Returns Policy outlines our guidelines and procedures regarding the delivery of products and returns of items purchased on our Website. By using our Website and making a purchase, you agree to adhere to the terms and conditions set forth in this policy.

 

2. Delivery Information

2.1 Shipping Locations

We currently offer delivery services worldwide. If you are unable to checkout, please contact our customer support team for assistance.

2.2 Delivery Times

Delivery times may vary depending on your location, product availability, and shipping method selected during checkout. Estimated delivery times will be provided to you at the time of purchase. Please note that these times are approximate, and we do not guarantee delivery on specific dates.

2.3 Shipping Costs

Shipping costs are calculated based on the shipping destination, the selected shipping method, and the weight and dimensions of the items in your order. The exact shipping cost will be displayed during the checkout process.

2.4 Tracking Orders

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.

2.5 Delays

While we make every effort to ensure timely delivery, we are not responsible for delays caused by factors beyond our control, such as weather conditions, natural disasters, or transportation disruptions.

 

3. Returns and Refunds

3.1 Return Eligibility

We want you to be completely satisfied with your purchase. If you are not satisfied with an item you received, you may be eligible for a return or exchange. To be eligible for a return, the following conditions must be met:

- The item must be in its original condition, unused, and in its original packaging.

- The return request must be made within 14 days from the date of delivery.

3.2 Return Process

To initiate a return, simply write to us within 14 days of receiving your item to notify us with your intent to cancel or exchange. A full refund will be issued once we have received the item back in an unused condition and in its original packaging. We are unable to accept a return if the item has been used or not in its original packaging. Items need to be received by us within 14 days so you notify us on your intention to initiate a return, otherwise the refund request will be nullified and voided immediately.

3.3 Refunds

Refunds for returned items will be processed within 7 days after we receive the returned item. Refunds will be issued using the original payment method used for the purchase.

3.4 Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product. In such cases, we will provide a prepaid return label.

 

4. Contact Us

If you have any questions or concerns about our Deliveries and Returns Policy, please contact our customer support team at info@masata.co.

 

5. Changes to the Policy

We reserve the right to modify this policy at any time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review this policy periodically to stay informed about our practices.

By using our Website and making purchases, you agree to abide by the terms and conditions outlined in this Deliveries and Returns Policy.